DELIVERY CONDITIONS
Cash on Delivery Option and Fee The cash on delivery option is available, and an additional payment of 99 ₺ is required for this option. If you make an online payment through our website, the cash on delivery option will not be available.
Order Tracking Once your order is confirmed, the courier company will notify you. You can track the status of your order by entering your address on the "Order Tracking" page with your order number.
When Will My Order Be Shipped? Orders placed Monday – Friday, by 3:00 PM, will be shipped the same day. On Saturdays, the courier companies work half-day. Orders placed by 10:00 AM on Saturdays will be shipped the same day. Orders placed after 10:00 AM on Saturday and on Sunday will be shipped on Monday. After your shipment is dispatched, your tracking number will be sent to your registered contact information within 24 hours.
Can I Change the Delivery Address of My Order? You can send your request to change the delivery address to customer service at [email protected] or call 0850 480 87 29. Since orders are shipped the same day, address change requests must be processed as quickly as possible.
If the courier company cannot find you at your address, a note will be left for you to pick up the package from the nearest branch. You can pick up your package from the specified branch within 3 days. If no contact is made within 3 days, your order will automatically enter the return process.
How Many Days Will It Take for My Package to Arrive? After your order is shipped, delivery will be made within 2 business days.
Average Shipping Delivery Times
Deliveries within 600 km from Istanbul will be made within 1 business day.
Deliveries to areas further than 600 km will be made within 2 business days.
Deliveries on Saturdays are made half-day.
Courier companies do not deliver on Sundays and public holidays. Note: The delivery time may vary depending on the courier system in your region. Additionally, delivery times may be delayed due to force majeure events (such as snow, floods, hurricanes, or transportation difficulties).
Courier Company Delivery Days and Hours Courier deliveries are made by the chosen courier company between 9:00 AM and 6:30 PM. On Saturdays, deliveries are made until 12:00 PM. Courier companies do not deliver on Sundays.
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